Do I need to pay a deposit to book?

Yes, a one-night deposit is required at the time of booking. This deposit secures your reservation and allows us to provide a hotel confirmation number within 24-48 hours. Final payment is due 14 days before your arrival. If you cancel before the final payment deadline, we will refund your deposit.

How can Room Connections be cheaper than the hotel or the show?

Hotels often increase prices when conventions are in town. However, Room Connections secures year-round wholesale rates that remain consistent, enabling us to offer significant savings to you.

Why are these room rates so low?

Our long-standing partnerships with hotels and wholesale travel providers allow us to negotiate the lowest possible rates. These savings are passed directly to you.

Can I trust Room Connections?

Yes. We have nearly two decades of experience in booking hotel rooms for conventions and exhibitions. Additionally, our BBB profile reflects our reliability, with 15+ years in business and zero complaints.

What if the show says not to book with a third party?

Some shows discourage booking with third parties to maintain a monopoly and maximize their profits. Room Connections offers the same rooms, amenities, and quality service at a significantly lower price by avoiding high markups.

How do you guarantee my reservation?

After receiving your deposit, we secure your room directly with the hotel. Within 24-48 hours, we provide a confirmation number from the hotel. You can contact the hotel’s in-house reservations team to confirm your booking.

What happens if there’s a problem at check-in?

Issues at check-in are extremely rare. We reconfirm all reservations with the hotel twice before your arrival to ensure accuracy. In the unlikely event of a problem, our 24/7 emergency line is available to resolve any issues immediately.

Can I make changes to my reservation?

Yes, we allow changes up to 48 hours before your arrival. Adjusting your stay (e.g., adding or reducing nights) may require approval from the hotel or our vendor, and could result in a rate adjustment. In some cases, changes may require canceling and rebooking your reservation.

Can I cancel and get a refund for my deposit?

Yes, cancellations made before the final payment deadline (14 days before arrival) qualify for a full refund of your deposit. Please email us at roomconnections@outlook.com to cancel your booking.

How do you handle cancellations after final payment?

Cancellations after the final payment deadline may not qualify for a full refund. Contact us immediately to discuss your options.

What forms of payment do you accept?

We accept all major credit cards. Payments are processed securely, and final payments are due 14 days before your arrival.

Can I extend my stay or add additional rooms?

Yes, we will do our best to extend your stay or add rooms at the original rate, subject to hotel availability. Contact us as soon as possible to make arrangements.

Will my rates change if I drop nights from my reservation?

If you reduce your stay, the nightly rate may change based on the hotel’s policies. We will inform you of any changes and seek your approval before proceeding.

What happens if I forget to make the final payment?

Reservations canceled due to non-payment cannot be reinstated. Ensure final payment is received by 5:00 PM MST on the due date to avoid cancellation.

Do you provide receipts for business purposes?

Yes, we provide detailed invoices for your records upon request. These can be used for reimbursement or tax purposes.

What if I arrive late to the hotel?

Late arrivals are not an issue as long as your reservation is prepaid and confirmed. Contact us if you anticipate arriving after midnight to ensure the hotel is notified.

Do I earn loyalty points for my stay?

Most hotels honor loyalty points for stays booked through Room Connections. We recommend confirming this directly with the hotel.

What if I need a special room type or accessibility features?

We can accommodate special requests, such as accessible rooms or specific bed types. Let us know your requirements when booking, and we will coordinate with the hotel.

What happens if the hotel overbooks?

In rare cases of overbooking, Room Connections will work directly with the hotel to secure alternate accommodations of equal or higher value at no additional cost to you.

How do I contact Room Connections for assistance?

For general inquiries, email us at roomconnections@outlook.com. For urgent matters during your stay, call our 24/7 emergency line provided in your confirmation email.

What steps does Room Connections take to confirm my reservation?

We reconfirm all bookings with the hotel’s in-house reservations team twice before your arrival to ensure a smooth check-in experience.